Our Accountability
Our Complaint Response Mechanism
At SARD, we are accountable to the communities we work in. One of the essential ways we do that is through our robust Complaint and Response Mechanism (CRM). SARD offers multiple channels to share positive feedback, requests for assistance, and complaints.
We have dedicated desks in our field offices, a WhatsApp number, regular field visits, and complaint boxes in advertised areas. The feedback and complaints we receive are classified and addressed according to category and sensitivity level.
Do you have feedback, a suggestion, or a complaint? Let us know at [email protected].
Safeguarding
We are committed to preventing Sexual Exploitation and Abuse (PSEA), child abuse, and any safeguarding violations in the workplace and in our communities.
At SARD, we uphold a zero-tolerance policy toward all forms of abuse, exploitation, and harassment. Our Safeguarding Policy applies to all staff, partners, contractors, suppliers, volunteers, and board members, reflecting our shared responsibility to protect everyone we work with. There is no impunity for SARD employees, regardless of position.
When in doubt, report! If you see, hear, suspect any safeguarding violations, please report it immediately to [email protected].
